What does Self-Identified Exclusion mean? What is the procedure?

This involves you coming to SKYCITY for a brief meeting. Your details will be recorded and your photograph taken. You will be encouraged to nominate a mentor (family/whanau member or friend) who can support you, and to select a counselling service, as sometimes it's not easy to control your gambling on your own. You may choose self-exclusion for a period of 3,6,9,12 or 24 months.

Finally, you will be told about the re-entry conditions you have to meet when the time has passed, before you can apply to come back to SKYCITY.

You will be issued with an exclusion order, which will prohibit you from the gaming areas of all SKYCITY operated premises in New Zealand. This means you will be excluded from the gaming areas of SKYCITY Auckland, SKYCITY Queenstown Casino and SKYCITY Hamilton for one or two years and until you meet the re-entry conditions.

Why are there re-entry conditions and what are they?

SKYCITY wants to be sure that you have controlled your gambling before you come back as our customer.

The re-entry conditions are:

  • No Requirement to Leave Premises (RTLP) and/or trespass notice(s) being in force that have been issued to you by a SKYCITY venue in New Zealand.
  • No application to re-enter will be considered unless at least 6 counselling sessions are confirmed in writing to have been attended by you by an accredited treatment provider.

Please note re-entry is not guaranteed

What if I change my mind?

Although this process is voluntary, once the exclusion order is issued it cannot be cancelled. It will remain in force for the period you have chosen and until you have met the re-entry conditions. Should you enter any SKYCITY-operated gaming areas during this period, you may face a fine from the Department of Internal Affairs. If you continue to try to come into these areas you may also face a Police charge of trespass.

What if I don't meet the re-entry conditions?

If you don't meet the re-entry conditions you will not be able to apply to enter the SKYCITY gaming areas, even if your self-exclusion period is ended.

Is it discreet?

The self-exclusion process is a confidential service that involves you coming to the Security office ‘back of house'.

Information obtained is confidential and used only to assist us in preventing you from returning to the gaming areas.

How do I go about self-identified exclusion?

For immediate attention, approach the Security Shift Manager/Duty Supervisor or any Security staff member. If you are not at SKYCITY phone and ask for the security department. There are trained security staff to assist you in the self-exclusion procedure at all times during opening hours.

Can I still come to the Restaurants?

Self Exclusion prohibits you from entering SKYCITY Auckland’s and SKYCITY Hamilton’s gaming areas and any bars and restaurants within those areas.  You can still visit the bars, restaurants, hotels and convention centres located outside the gaming areas at SKYCITY Auckland and SKYCITY Hamilton.

However, at SKYCITY Queenstown Casinos, you will be prohibited from entering the whole facility. Contact us if you are unsure.